Returns

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We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

 

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

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To follow-up on the status of your return, please contact us at info@pdqcycling.co.uk.

 

Exchanges

 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us via email with details of the product and the defect. You can send the item you consider defective to:

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PDQ Cycling

The Holt

Manor Farm Road

Waresley

Sandy

Bedfordshire

SG19 3BX

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Please note that absolutely no goods are stored at this address. It is merely a return address and one to be used for correspondence.

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

Exceptions

 

Some items are non-refundable and non-exchangeable. These include tyres and any products purchased where logos have been removed and/or tampered with.  

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.